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      Shipping Policy

      Worldwide Shipping: We strive to deliver your items to all parts of the world as quickly as possible. Orders will be shipped via FedEx, USPS or other carriers depending on the delivery address.
       
      Shipping Time: Please note that delivery times may vary as items may come from different locations.
       
      Shipping Costs
      Minimum Costs: We strive to keep shipping costs as low as possible to provide you with the best value. We are pleased to offer free worldwide express delivery on all orders!
       
      Shipping Exclusions: Please note that weekends and public holidays are not included in shipping.
       
      Order Processing Time
      Shipping Schedule: Orders are typically shipped within 72 hours of payment confirmation. Our warehouse operates during standard business hours Monday to Friday and is closed on national holidays. We make every effort to minimize shipping delays during this time.
       
      Estimated Delivery Time
      Estimated standard delivery time:
      US & Canada: 7-10 business days
      Hong Kong: 10-12 business days
      Australia: 7-10 business days

      Standard Shipping Cost $6.99

      Please note that this is an estimate and actual delivery time may vary.

      Order Confirmation and Tracking
      Order Status: You can check the status of your order under the Order History section of our website. A confirmation email will also be sent after successful checkout.
       
      Tracking Information: Once your order has been shipped, you will receive another email with tracking information. Alternatively, you can track your order here.
       
      Tracking Delays: If you do not receive a tracking confirmation email within 5 business days of payment, please contact us at support@nordstocm.com for assistance. Keep in mind that it may take up to 24 hours for your tracking number to become active.
       
      Missed Delivery
      Delivery Attempts: If we are unable to contact you at the specified delivery address, our delivery provider will leave a message or call you. They may also leave a card with instructions for re-delivery or pickup options.
       
      Please note that the following are common issues during shipping.
      Change of Address
      Please contact us before shipping with your order number, order email address, and correct address. We will respond and confirm your change request within 4 hours.
      Wrong Shipping Address
      Within 48 hours of receiving the tracking number, we have the opportunity to successfully recover your package from the shipping provider and change the address, depending on the facts (or failure). One customer once emailed us 15 days after the package was shipped to inform us that his address was wrong and filed a claim, which seems ridiculous to us.
      In the case of wrong address and unable to intercept the package, we will try our best to negotiate a solution that is favorable to the customer.
      Stopped by customs
      When the package is stopped by the customs of the destination country and not delivered, we will send an email to the customer to inform the reason and resend the package. Please wait patiently for your shoes to arrive.
      Tracking number has not been updated for a long time
      We will communicate with the customer to resend the package for free or refund, even if the previous package arrived without paying extra fees.
      The package shows that it has been delivered but not received
      We will first ask the shipping service provider for proof of receipt. If the customer's package is stolen or caused by other reasons unrelated to the shipping service provider, we will not be responsible. But we are willing to discuss a better solution with the customer.
      Note: If the responsibility is on us, the customer does not need to bear any additional costs; if the responsibility is on the customer, additional costs may be incurred!

      What is neoprene?

      Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

      Why does StrideOn use neoprene in its products?

      We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

      Is neoprene waterproof?

      Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

      Is neoprene easy to clean?

      Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

      Does neoprene provide padding or protection for my belongings?

      Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

      How does neoprene feel to the touch / against my skin?

      Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

      Do StrideOn shoes with neoprene or other materials provide arch support?

      Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

      Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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      Fast and free delivery
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